Accounts & payments
256 results found
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Add recovery phone number instead of email
...since the only one email is in use and can not to add any other recover email.
Otherwise users have to register another email on different or in your service and making email names busy but unused (used for recovery purpose only).
And somewhere in future after some period 3-6 months recovery email can be deleted and user can not to recover main email address password. So users have to remember sign in into that recovery email on constant basis. But if there will be 1-2 months delay to sign in into recovery email user can forget his password from…35 votes -
Change Username
Right now if I sign up as username@protonmail.com, there's no way to change it, for instance to user.name@protonmail.com. Even though u.serna.me@protonmail.com and use.rname+change@protonmail.com already goes to username@protonmail.com.
Seems like we should be able to change this if we like!
35 votes -
Mail Plus plan with shared domain
Sharing a domain among several people is now very expensive.
The Mail Plus plan is more than enough for most people, but sharing a domain is not possible with it. The cheapest plan for sharing a domain is Mail Essentials which is almost double the price of Mail Plus. That is a lot.
I suggest adding one of these options:
1. Add domain sharing to Mail Plus
2. Make an affordable "bare essentials" family plan
3. Add domain sharing as a paid add-on feature34 votes -
Add support of hadware based recovery
Add support of using hardware tokens (such as yubico) as account recovery method.
It is far more secure than sms or recovery email and far more convenient that recovery phrase
31 votes -
Add 3 additional custom domains for EACH family member on family plan
The Family Plan looks like it will become a good option for many in the future, especially once Pass Vault sharing is integrated.
However, the big glaring omission is that the custom domains do not go up for family plans.
Each of my family has their own unique domain, and I want to be able to capture that so they can retain their own unique email domains...
Each member should get an additional 3 custom domains options just like the primary account.
All of the other metrics go up with a family plan except for the custom domains, so this…
31 votes -
currency
Hello Proton Team and Community,
I have a suggestion that I believe would greatly benefit Proton's global user base: expanding the accepted currencies for payments beyond EUR, CHF, and USD. Proton has a growing international community, and allowing payments in additional local currencies would make it more convenient for users across the globe.Benefits of this expansion could include:
Reduced Currency Conversion Fees: Many users face additional fees when converting their local currency to one of the three currently accepted currencies. By supporting more local currencies, Proton could help users avoid these extra costs.
Enhanced Accessibility: Making it easier for…30 votes -
Forgotten password options vulnerability
I clicked the "forgot password" option on the sign in page to test. After entering my email, it immediately prompted for a 12 word phrase.
Immediately prompting for the phrase gives an attacker performing reconnaissance valuable information.
All 3 options should be selectable regardless of which have been configured. This allows security through obfuscation. As the screenshots in this link show https://proton.me/support/reset-password
This is for a situation where someone who knows my alternate email or phone number and tries to use them. If I haven't enabled them as options, it would be also good to then get a notification about…
29 votes -
Duo 2FA
I would like the ability to use push notifications as my 2FA. It is a no brainier as this would also allow for yubikeys. It would also allow enterprise to better keep track and make use of this service. Lastpass supports it fully and it is fantastic. I go to log in and if I did not set it to allow this device for 30 days I click accept on the notification on my phone. Much easier and more convinient than putting a pin in every time I log in. With you lacking support with bridge this is the only…
29 votes -
Allow transfer of primary admin role in Proton Family
There are multiple reasons why a primary admin may wish to transfer that role to another email address. For example, the family's threat model has changed since initial configuration, and it has become necessary to segregate ownership of billing, file ownership, and passwords to a standalone admin account accessible only from home and not during travel. With this setup, the primary admin account could not be compromised during travel.
28 votes -
Implement passkey upgrade .wellknown for proton accounts
This is separate from https://protonmail.uservoice.com/forums/953584-proton-pass/suggestions/48670034-automatic-passkey-upgrade as it's for proton to have this themself, rather than for proton pass to support such.
The domains should be https://account.proton.me/ and https://account.protonvpn.com/Googles info on such: https://developers.google.com//identity/passkeys/developer-guides/upgrades/
Github: https://github.com/ms-id-standards/MSIdentityStandardsExplainers/blob/main/PasskeyEndpointsWellKnownUrl/explainer.md
and
https://w3c.github.io/webappsec-passkey-endpoints/passkey-endpoints.htmlThis would allow easier setup of more secure proton accounts, and in the future when proton pass supports such, easier passkey setup in such for proton accounts themself.
26 votes -
proton rewards
the longer you proton got the more things you get from like discount or more free storage so you reward the long time supporters
26 votes -
Mix and Match Paid Services
It would be nice to have the ability to purchase 2-3 services as a bundle rather than having to buy proton unlimited. I only need MailPlus and SimpleLogin, so having the ability to buy and bundle these two services together for a cheaper rate than to buy them individually would be beneficial.
26 votes -
A cancel auto renewal option
Auto renewal is always on and you can’t turn it off. If you try to, it will remove the plan you already have. So I’m screwed
26 votes -
Reduce 2FA frequency
Having to grab my phone and get a code from Authy every time I want to check my mail is a major PITA. Google only asks for your second-factor authentication
A) every 30 days or
B) when you use a new app to login or
C) when you use a new machine to loginB and C are obviously required. Now, Google's 30-day period before reauthenticating might be too long, but I think users should be able to select how often then want to be required to provide a second-factor code. Allow users to require 2FA every time if they…
26 votes -
Separate Notification Email and Recovery Email Addresses
Please separate the notification email and recovery email fields, so that it is possible to set each one individually. For example, a user may wish to set up a notification email address that cannot initiate account recovery. Another user may also wish to set up a recovery email address that does not receive notifications for incoming emails.
That would be useful to use with a less-trustworthy email provider or a less-secure account, so that users can receive notifications without worrying about a malicious actor resetting the user's ProtonMail password from the notification email account. Thanks.
26 votes -
E-Mail confirmation upon changing or cancelling subscriptions
Currently, I do not receive any written confusion when changing or cancelling a subscription. For the sake if transparency and accountability this should be foreseen. Also, I want to know how much I pay yearly and monthly and in which plan I am. This definitely needs improvements.
23 votes -
Allow Proton Unlimited users to share Proton Pass vaults with more than two Proton Free users
Proton Pass for Proton Unlimited users is currently advertised as allowing "Securely share vaults with other Proton Pass users" with "10 others". But if the other Proton Pass users are on Proton Free accounts, there is actually another limitation of only two Proton Free users per shared vault.
Even though a Proton Unlimited user can send share invitations to more that two Proton Free users, after the second Free user accepts their invitation, any other Free user receives an error message stating "This vault has reached the limit of users", which is not true.
That is not what is being…
23 votes -
Advanced Securitiy Logs
I want an advanced version of the current "Security Logs".
This is different from the "Enable advanced logs" option.What I want to see in this log is (by column order):
- UTC/My location based time and date that follows the ISO 8601 format
- IP Address (Also an indication of if the IP is home/VPN/ProtonVPN/Tor/Proxy, etc.)
- Country/City name
- App Name (With detailed info. Web version should specify the device OS and browser type. Android and iOS version should also specify the version and etc.)
- App Version
- A detailed version of the event
- Filter result
This log system should also have features…
23 votes -
Offer a "lite" version with a lifetime purchase option for users who use minimal features.
I love the services Proton offers and believe they should be compensated for the great work they do. But I would really like to be able to just pay like a one time $250 for an account that had the paid subscription benefits but with just a single email domain and half the storage or something.
Consumers are burnt out on subscription models, we need to go back to just buying something and that be the end of the transaction.
22 votes -
Ability to modify billing dates
I want to have the option of changing the billing dates for future renewals: e.g. changing a biannual renewal from the 17th of August to the 1st of August. I have contacted Proton about this and it is not currently available nor in development.
22 votes
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